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Bookworm: Make your body language count (access required)

Posted: 6:40 pm Tue, November 13, 2012
By Terri Schlichenmeyer

And everything looked favorable. When you called to set up the first meeting, you thought you had a good rapport with the prospect. You felt confident even, but then he seemed immovable and you didn’t know why. His arms were folded, his hands were hidden and his face was more grimace than smile.

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