By: Ryan S. Perlin
I once accidentally spent $1,800 to find out if South Carolina was a comparative negligence state.
I was a summer associate working at a small local law firm during the summer of my second year in law school. A partner was contemplating whether to take a truck accident case that South Carolina law would control and he asked me for some research.
Unbeknownst to me, the firm only paid for Westlaw access to Maryland sources and case law. All other research resources, including the three South Carolina cases I accessed, were outside the firm’s subscription package, thus charged separately and exorbitantly.
My agreement to comply with a partner’s request error was made known to me by the partner responsible for Westlaw billing. Her compassionate understanding sounded something like, “Don’t you know how to use books? That’s the problem with law students. You get hooked on Westlaw and Lexis like they’re drugs.”
I was recently reminded of my alleged addiction upon receipt of an e-mail from the managing partner of my firm advising that we would all soon be trained on WestlawNext. I logged onto Westlaw to find that its outdated interface was finally being replaced, likely in an effort to protect its market share from increasing competition.
The five years of research and development of Westlaw’s new project was described by Out of the Jungle, a blog that tracks legal research trends, as follows:
The programmers thought carefully about how researchers work and interface with Westlaw, and did huge amounts of research at all levels of use. They looked at usability, what causes confusion in users, and what makes sense to them. They did in-depth analysis of users’ real research logs, recreating the searches and looking for opportunities to improve the search, retrieval and ranking. They analyzed eye-tracking of large numbers of users, and found that bright, flashy designs actually drove the eyes away. Focus groups and design reviews, performance testing where real associates were hired assigned research tasks and paid as though it were a case for a regular client, all went into testing this product.
Apparently, Westlaw’s changes are aimed at “googlizing” legal research, making good researchers more efficient, making poor researchers more effective, and making searching more intuitive. Part of me is skeptical because although my early experiences with connectors and Boolean operators were frustrating at times, I have grown rather accustomed to Westlaw, in all its outdated glory.
It seems, though, that in this age of rapid technological advancement, where companies like Google have managed to revolutionize how we all do just about everything, legal research companies have remained embarrassingly behind the curve. To think that online legal research has remained essentially the same for the last 10 years makes this new push by Westlaw, and a similar new interface which Lexis is developing, decidedly overdue.
Ultimately, I am eager to test drive WestlawNext and to explore all the new, shiny bells and whistles that are sure to keep me hooked. Who can blame me? Everyone is doing it.