By: Liz Farmer
Or, rather, what public relations folks call “getting your constituency to work for you.” I attended a discussion this morning hosted by the Public Relations Society of America on how marketers are using
social networking to promote tourism and the overlying theme was how to make a promotion worth way more than was actually spent on it.
The issue was especially on point as the Maryland Office of Tourism has seen funding cuts over the last few years and agencies say more clients are coming to them asking about how make their dollars go further using social networking.
But, as Tom Rowe of Visit Baltimore put it, ” There’s no such thing as viral content. There’s content and then you cross your fingers.”
So that means you have to come up with a specific idea about your product before you start blasting the Internet with tweets, YouTube videos and Facebook posts about that product, marketers said. (Also on the panel was David Warschawski of Warschawski PR and Margot Amelia of the state tourism office with the Department of Business and Economic Development.)
For example, Warschawski said Visit Norway approached his firm about getting more recognition in the United States. He said they came up with a campaign after doing research that showed how much time Americans spend indoors and dubbed it “Passport to friluftsliv” (pronounced FREE-luft-sleeve). Friluftsliv is a Norwegian word for “open air living.”
The campaign highlighted the country’s outdoor activities, which landed coverage in the Wall Street Journal, Newsweek, Reuters and a feature in the New York Times. All told, Visit Norway has or is scheduled to receive more than 200 million media impressions.
Amelia noted that with the smaller state appropriation, the state office of tourism has upped its media efforts, and last fiscal year (which ended June 30) the office increased its media placement by 54 percent, a $6.6 million value.
The media placements and campaigns, such as a Maryland Treasures photo contest open to the public (click here to vote for one of the finalists), not only get the product name recognition but get the public involved. And when the people are talking about your product, that’s all sorts of unpaid for advertising (also known as word of mouth).
So, long story short, I’m basically playing right into their hands with this post about tourism marketing and products. But that’s OK — because when you make the subject interesting, its worth spreading the word.