Claudia Zacharias, MBA, CAE
President and CEO
Board of Certification/Accreditation
One of Claudia Zacharias’ favorite sayings is, “Non-profit is a tax status, not a business philosophy.”
Since she took over the 32-year-old Board of Certification/Accreditation, an Owings Mills-based non-profit that offers credentials for professionals and suppliers of orthotic and prosthetic care and durable medical equipment services, Zacharias has lived up to that saying.
In her seven years as BOC’s president and CEO, revenue has increased 47 percent and net income 54 percent. “Even more amazing,” she added, “is that this happened in a shrinking market where we have multiple competitors.”
Zacharias engineered BOC’s rise in revenue not only by adding new certification and accreditation programs but by pruning some that were “inhibiting growth.” Earlier this year, after a program-by-program business analysis by Zacharias and her board of directors, the board voted to phase out three of its six certification programs. The board’s action was significant, she said, because half of the members held credentials that were sunsetted.
Her decision, Zacharias said, “shows that I am not afraid to tackle the tough questions and have the difficult conversations. I am committed to facing whatever story the data tells, and to the duty of leaders to move in alignment with what is best for the organization.
Zacharias, who earned an MBA from Mount Saint Mary’s University in Emmitsburg, previously worked for the U.S. Naval Institute, Leadership Maryland and the American Nurses Credentialing Center.
Her work has been honored by the National Association for the Advancement of Orthotics and Prosthetics and by SmithBucklin, an association management and services company.