Client Relations Manager
Jeffrey Brown Contracting LLC
Heather Rustici is proof that life can be unpredictable. After earning a bachelor’s degree in psychology at Penn State University and a master’s degree in counseling psychology at Towson University, she found her passion as client relations manager for Jeffrey Brown Contracting LLC, a construction company in Towson.
Rustici, who previously was office assistant and project coordinator for the company, stepped into the newly created job last October. “My new position in business development and marketing offered a diversified role in which my manager felt I could excel,” she said. “I creatively use my psychology background, and in the last three years have developed new systems and procedures for quality control, companywide business development, and efficient information management.”
She volunteers with the Junior League of Baltimore, encouraging members to network and build relationships and helping to organize training in salary negotiation, financial growth, and mental and physical wellness, as well as Volunteering Untapped, helping many area nonprofits. She is also active in the America Institute of Architects Baltimore Chapter, the Maryland Chapter of the Society for Marketing Professional Services, and the Chesapeake Area Society of Healthcare Engineering.
“I try to encourage, educate, enlighten, and empower others,” she said. “I have dedicated my personal and professional lives to this mission. By exhibiting a positive attitude toward life, I hope I inspire others.”