Please ensure Javascript is enabled for purposes of website accessibility

The accessibility factor: Dealing with a car dealer during the week

A few days ago, someone apparently drove a tad too close to my car and broke the mirror. Of course, not just the mirror, but the thing that attaches the mirror to my car. So I went to my mechanic – who said that because of some paint issue, it would be easier to go the dealer for “this type of thing”. So I called the dealer, who said that I have to schedule a time for an estimate, and then a separate day/time for the repair.

That was frustrating – but would have been fine, had this not followed:

Me: “So, what times do you have on Saturday?”
Dealer: “We aren’t open on Saturday.”
Me: “What are the latest appointment times you have during the week?”
Dealer: “5:15/5:30”

So I am thinking, perhaps, just perhaps, I can make it out there one day this week or next by 5:30. Although that still would be a stretch – I’d have to leave work around 4:45, at the latest. But do that on two separate days? No way. And so I politely said “thank you” and hung up the phone. I am certain I am not the only one for whom this would be an incredible hardship.

No Saturday hours? No hours after 5:30? Who lives this way anymore?

So I took the onus on myself to do a little investigation about the “paint issue”. Which, as it turns out, isn’t really an issue at all (probably because of some miscommunication on my end). The mechanic is now ordering my part – so once it’s in, I’ll be able to drop the car off at the mechanic (who is in our neighborhood) and hitch a ride to work with my husband. Much easier all around.

So here’s the thing – don’t businesses like this know that they will expand their client base if they are open at convenient times (like, when people aren’t at work)? Perhaps I get so frustrated during these situations because this is such a big piece of the successful lawyer business model (“Yes, here’s my cell, my home number, my work email, my personal email, and if you want to reach me while I’m in Italy — here’s the number of the hotel. . . “). When I don’t get the same service from others, it makes me crazy.

Am I asking too much folks? Are lawyers ahead of the curve? Or behind it? I get the whole “we work too much, too hard” mantra (perhaps evidenced by the fact that the last time I visited Italy was, oh, about 15 years ago), but I also know that this train our society has boarded is moving very fast in the 24-hour-a-day work (or at least accessibility) direction.

Should we slow it down? If so, how do we do that? I don’t have many any answers, but if you do, let me know!