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Conn. Attorney General: Better Business Bureau favors members

HARTFORD, Conn. — Connecticut’s attorney general is pushing the Better Business Bureau to stop what he calls a pay-to-play system that rates BBB members better than nonmembers.

Richard Blumenthal’s office says he sent a letter Friday to the BBB’s national office in Virginia outlining his concerns. The rating methods are also the focus of an unrelated Connecticut lawsuit and an ABC News investigation airing Friday.

Blumenthal, a U.S. Senator-elect, says the BBB should stop linking ratings to membership or fully disclose its rating methods to consumers.

BBB spokeswoman Alison Southwick said Friday they disagree with the characterization of the rating system and how its methods are disclosed, but are working with Blumenthal on the concerns.


  1. We are always interested in receiving constructive feedback from our partners in consumer advocacy. We will continue to work with AG Blumenthal’s office to address his concerns. We also want your feedback at

    Greg, BBB

  2. One of the biggest problems with the BBB’s rating system is that they consider a complaint unresolved unless the person making the complaint withdraws it. Even if the criticized company has done everything it can do to resolve the issue.

    I have had many clients damaged by the BBB’s actions, and applaud the AG’s desire to improve the situation.

    Jonathan Bernstein
    Bernstein Crisis Management, Inc.

  3. Most businesses are doing a good job resolving consumer complaints in BBB Greater Maryland’s service area. YTD 2010, there is a 72% resolution rate for all reportable complaints.
    Jody Thomas
    BBB Greater Maryland