HARTFORD, Conn. — Connecticut’s attorney general is pushing the Better Business Bureau to stop what he calls a pay-to-play system that rates BBB members better than nonmembers.
Richard Blumenthal’s office says he sent a letter Friday to the BBB’s national office in Virginia outlining his concerns. The rating methods are also the focus of an unrelated Connecticut lawsuit and an ABC News investigation airing Friday.
Blumenthal, a U.S. Senator-elect, says the BBB should stop linking ratings to membership or fully disclose its rating methods to consumers.
BBB spokeswoman Alison Southwick said Friday they disagree with the characterization of the rating system and how its methods are disclosed, but are working with Blumenthal on the concerns.