Michael White, service desk manager at the Catapult Technology Ltd. call center operation that serves a contract with the General Services Administration, recently won the Stevie Award in the Customer Service Contact Center Professional of the Year category. Catapult Technology, based in Bethesda, is a Service-Disabled Veteran-Owned Information Technology contractor to the federal government.
Buzz Sheain has been promoted to vice president, retail business banker, by Susquehanna Bank. Sheain will be based at the Hunt Valley office. He has worked for Susquehanna for four years, most recently as a commercial relationship manager. Sheain previously owned Betty Brite Cleaners in Towson. He holds a bachelor’s degree in business management from the University of Baltimore.
Nancy Haragan has been elected chair of the board of directors of Arts Every Day. Until 2010, Haragan served as executive director of the Greater Baltimore Cultural Alliance, the convener of the cultural community for Baltimore and its five surrounding counties. Arts Every Day works to ensure that Baltimore City students have access to the arts through arts education, arts experiences, and arts integration.
Bradley Erford, a professor of school counseling in the education specialties department in Loyola University Maryland’s School of Education, has been named president of the American Counseling Association. He will become president-elect on July 1, 2011, and president on July 1, 2012. Erford is the fourth professor from Loyola to hold the ACA presidency. He has served as a volunteer leader at the association’s branch, region, division, and national levels; he is now on the ACA Governing Council and is the ACA bylaws chair and chair of the ACA conference program selection committee. In addition to teaching courses in lifespan development, testing and measurement, research and evaluation in counseling, stress management, and introduction to school counseling at Loyola, Erford directed the school counseling program from 2002 to 2007. His research focuses on the development and technical analysis of psycho-educational tests and counseling outcomes research. Erford was selected as an ACA Fellow and recently received the ACA Extended Research Award — the association’s equivalent to a lifetime achievement award in research.