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In-House Interrogatory

Asked: Our weekly question to the In-House community

Ever wonder why general counsel fire outside firms?

A U.K-based market research firm put that question to a couple thousand in-house attorneys in 45 different countries. Out of the top five answers, three centered on the cost-to-value ratio and the other two focused on lack of client maintenance — one, particularly, on client maintenance when a key contact leaves the firm. The top reasons were published in American Lawyer:

• “They were doing a bad job: no results and a lot of invoices.”

• “Poor service. Lots of delay. When challenged, they were completely up front and just said [they] don’t have enough resources, which is pretty astonishing for an international law firm.”

• “It has to do with quality and price. We paid thirty or forty thousand euros, more or less for nothing. So, they had to go.”

•”The main client relationship [partner] left the firm. I find that often when partners leave, those firms neglect to contact clients to say we still want your business and we have signed a new relationship manager. They tend not to correspond with you. Yet the partner who leaves always contacts you from the new firm.”

•”There was a severe lack of relationship between what the bills were and what the value delivered was.”

So, here’s our question for you:

What are the main reasons you would fire outside counsel or have fired outside counsel in the past?

Leave a comment below or email me.

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