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Md. firm’s new app could help users keep tabs on elders

The SentinelCare app from Concordia Systems Inc. now works with the company's SentinelCall service, which uses automated phone calls to check whether elders have been keeping up with medical routines. (Concordia Systems Inc image)

The SentinelCare app from Concordia Systems Inc. now works with the company’s SentinelCall service, which uses automated phone calls to check whether elders have been keeping up with medical routines. (Concordia Systems Inc image)

A new iPhone app, paired with its new telephone calling and transcription service, aims to help its users keep track of the welfare of senior citizens who live independently.

The SentinelCare app from Concordia Systems Inc., a  behavioral health and welfare insight company based in Baltimore and Colorado Springs, Colorado, now works with the company’s SentinelCall service, which uses automated phone calls to check whether elders have been keeping up with medical routines.  Concordia also has an app for Android devices.

“My grandmother, like so many seniors, was fiercely protective of her continued independence and made clear she wanted to hear from the family but didn’t like the daily calls of ‘Ma, did you take your meds, eat, follow the doctor’s instructions,’” said Paul Merenbloom, founder of Concordia, in a statement announcing the app’s release.

SentinelCall uses a computer-generated voice to ask elderly people if medications were taken, ask about blood pressure, blood sugar and other self-collected data, and offer reminders, in a way Merenbloom described as non-threatening. Then it can share that information with family members and caregivers. Members in the “circle” of a senior citizen can choose how often they receive notifications by email, text message or the app.

The automated telephone calls let families stay informed without challenging their loved ones’ independence, Merenbloom said.

Calls can be scheduled to collect grocery lists, ask about transportation needs, or just ask about their day. Concordia says the calls generally last one or two minutes, and are billed at a small fee. Users can choose the days and times that SentinelCall contacts the elder, and the kinds of questions asked.

Concordia launched SentinelCall as a service a few weeks ago; before that, a pilot version of the service was part of their SentinelCare service, which launched in June.

SentinelCall’s basic plan starts at $24.95 per month. The SentinelCare app is available in the Apple App Store and the Google Play Store.

 

 


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