Jennifer Boyle, RN, CCM
Director, Client Advisory Services
CareFirst BlueCross BlueShield
When your job is to ensure that 2 million customers are happy, the pressure could pile on. But for Jennifer Boyle, director of client advisory services at Carefirst BlueCross BlueShield, it’s just another day at the job.
Since 2015, Boyle has led a team of strategic clinical advisers to assist large employers with their health care insurance needs. Whether it’s helping clients navigate ways to minimize rising health care costs, or educating them about CareFirst programs and initiatives, Boyle and her team have increased the market awareness of CareFirst’s value-based offerings.
In her short tenure there, Boyle has helped CareFirst win some of its largest national accounts and the company’s highest ratings.
“She consistently inspires others through her strong work ethic. She is never shy about holding others to the highest standards, yet this is always done with encouragement and positive reinforcement,” says Adrienne Mabee, a former colleague.
When she’s not working for CareFirst, Boyle dedicates her time to the USO, performing in concerts for U.S. troops across the world.