The hotline is staffed by volunteer attorneys on Tuesdays from 3 p.m. to 7 p.m. and Thursdays from 9:30 a.m. to 1:30 p.m. Volunteers can answer calls from their home or office. Detailed information, including scripts about various areas of civil law, is given to volunteers to use as a reference when assisting callers.
Maryland Legal Aid offers other support for volunteers in the event callers ask legal questions that are not in the scripts and are outside the volunteers’ expertise. An online training program is also available for volunteers who are not familiar with veterans’ issues.
“Our goal is to make sure that attorneys who volunteer for the veterans’ hotline receive the training and ongoing guidance they need to be confident when assisting clients over the phone,” said Scott Black, MLA’s Staff Attorney for Special Populations, who manages the hotline.