President and CEO
The Y in Central Maryland
John Hoey has been the catalyst behind the remarkable turnaround at The Y in Central Maryland since he was named president and CEO in 2006.
“During my tenure, I’m pleased to say the Y has become No. 1 in all of the categories in which we operate,” Hoey said, referring to the Y as largest provider of many services in the region, including early childhood, after school, community schools, mentoring, summer camp and health and wellness. “We have changed by having a relentless focus on quality, the customer experience and the needs of our community.”
When Hoey arrived in 2006, he said market research showed the organization needed a major shakeup. “We have completely rethought and reinvented our brand and now organize around our customers. We have aggressively pursued what I call responsible growth through innovative means for a not-for-profit.”
Hoey said one example of innovation was purchasing two private health clubs and turning them into clubs that are thriving as part of The Y in Central Maryland. “We are invested in our program-member experience and facilities and partnered with private and public entities to get the Y into the community in ways it never was before.”
Under Hoey, the family Y centers have increased from six to 13 and memberships have grown from 60,000 to 300,000. There are about 3,000 employees.
“I’m proud of the culture we have built and the degree to which our brand and our impact in the community is highly valued and understood almost universally,” he said. “However, while I’m proud of what we’ve accomplished, we have a lot more on the horizon. Stay tuned.”