Giffin will report to Executive Vice President Jeremy Biser and will oversee the administration of all consumer care activities, which includes guest relations and recovery programs, brand reputation management, mystery shopper activity and guest intercepts to gather feedback on strategic initiatives.
Giffin’s career history spans multiple fields connected by a common thread of ensuring customer engagement and satisfaction. Most recently, he was an area operations manager for Office Pride, a Frederick-based commercial cleaning service, and oversaw a team of 20 employees charged with ensuring client satisfaction and customer retention for 50 accounts.
A 2016 graduate of the Perdue School of Business and Fulton School of Arts at Salisbury University, he remains active in his native Maryland community as a volunteer with the Thurmont Food Bank, a coordinator for youth retreat weekends, volunteer with Salisbury’s Hope and Life Outreach (HALO) program, a coach for Catoctin High School and other activities.
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