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Cigna waives customer cost-sharing for COVID-19 treatment, increases virtual care capacity

Insurer Cigna is waiving customer cost-sharing in Maryland for all COVID-19 treatment through May 31, company officials said Monday.

The treatments that Cigna will cover for COVID-19 are those covered under Medicare or other applicable state regulations. The company will reimburse health care providers at Cigna’s in-network rates or Medicare rates, as applicable.

This policy applies to customers in the U.S. who are covered under Cigna’s employer/union sponsored insured group health plans, insured plans for US based globally mobile individuals, Medicare Advantage and Individual and Family Plans (IFP). Cigna will also administer the waiver to self-insured group health plans and the company encourages widespread participation, although these plans will have an opportunity to opt-out of the waiver option.

To provide additional support for the medical community, Cigna will deploy hundreds of on-staff clinicians, including physicians and nurse practitioners, to join the team of health care professionals at MDLIVE, a leading telehealth company and Cigna network partner. Medical professionals from Cigna and its subsidiaries will help increase capacity by delivering much-needed care to patients.

In addition, Cigna clinicians continue to provide clinical care in communities across the country as physicians, pharmacists, and home infusion nurses. Cigna behavioral health experts are also staffing a free COVID-19 support line (1-866-912-1687) available 24/7 to the general public to help assist people in managing feelings of stress, fear and anxiety while building resiliency.


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