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Susan Carroll

Vice President of Clinical Services
Lorien Health Services

carroll-susanSusan Carroll started her career as a nursing assistant and now, as vice president of clinical services with Lorien Health Services, she serves as the clinical liaison and consultant for Lorien’s eight skilled nursing and five assisted living facilities.

Carroll considers training Lorien’s directors of nursing among her most rewarding experiences. “I am able to help them develop their own personal techniques and facilitate their growth into leadership positions. My mentorship helps them build strong relationships with our residents.”

Carroll has been the driving force behind some significant advances at Lorien, said Wayne Brannock, Lorien’s chief operating officer, including the successful clinical implementation of Lorien’s telemedicine program, which has been highly rated by the federal Centers for Medicare and Medicaid Services; the creation of a training program for certified nursing assistants and geriatric nursing assistants designed to to attract and retain top talent; and transitioning Lorien to all electronic medical records.

“Susan has a proven track record of increasing staff retention to ensure consistency of care and minimize organizational costs,” Brannock said. “She consistently maintains high ratings on family satisfaction surveys and maintains a hospital readmission rate that is significantly lower than the national average.”

Nursing careers are rewarding because nurses have the opportunity to help people in every stage of life and health, Carroll said.

“Having the opportunity to care for them, learn about their lives and develop relationships has supported my personal growth and passion for nursing,” she said. “Every day, I leave work feeling like I have made a difference in someone’s life and have brought them some comfort.”

This is a winner profile from The Daily Record's Health Care Heroes awards. Information for this profile was sourced from the honoree's application for the award.