Maryland Center for Hospitality Training
As a former vice president of Tremont Suite Hotels and president and CEO of the Maryland Center for Hospitality Training for the past decade, Michael Haynie knows a thing or two about hospitality workers.
“I pay close attention to what stakeholders in my industry are saying regarding trends and concerns,” Haynie said. “During this particular world crisis … I heard business leaders express concern for a lack of training for industry employees, which would teach them how to remain safe and healthy when returning to work, as well as keep customers safe.”
Four weeks later, he had developed a training program with Dupont Sustainable Solutions to address that concern. The program, he said, was adopted for businesses in Ocean City.
The mission of the Baltimore-based hospitality center, according to its website, “is to create a learning environment for Maryland residents to acquire customer service skills and to gain and sustain employment in the gaming, hospitality and related service industries.”
Instructors are experienced in the fields of hotel, restaurant and retail management, sales and marketing, revenue management and more.
As for Haynie, his expertise in the hospitality field has not gone unnoticed. He was honored as Tourism Person of the Year by the Maryland Tourism Coalition in 2019, as Mentor of the Year by the Maryland Office of Tourist Development in 2009 and as a Hotelier of the Year by the Maryland Hotel and Lodging Industry in 2007.
“During turbulent times in business and life, leaders lead by example and are out front continuing to address needs of the underserved in our community and those with less,” Haynie said. “Many of our training customers come from backgrounds and lives which are challenging and they are looking at every opportunity for a break with our training.”
“During turbulent times in business and life, leaders lead by example and are out front continuing to address needs of the underserved in our community and those with less.”