Steven D. Linkous, President & CEO of Harford Mutual Insurance Group, believes that true leadership comes from cultivating a team based upon core values and maintaining a culture of respect while achieving an envisioned future. As the leader of Harford Mutual for over 30 years, Linkous values servant leadership, “walking the walk” and “rolling up his sleeves” alongside his employees to get the job done. This, he believes, “builds a level of trust and camaraderie that goes beyond comprehension.”
Since 2006, Linkous has successfully steered Harford Mutual through envisioned future statements with the belief that an organization that is grounded by values, driven by mission and purpose, and oriented to the future is successful.
While the pandemic has impacted many organizations in negative ways, Linkous believes it has highlighted one of Harford Mutual’s greatest strengths: its culture.
“We followed our values as we made decisions to support our remote team through dramatically expanded communications, financial support for their new home offices, flexibility to accommodate their individual family needs, and even advancing incentive payments from the prior year,” Linkous said.
Harford Mutual was able to return $1.4 million in premiums to policyholders and nearly doubled their annual charitable giving by creating a $250,000 COVID-19 Relief Fund.
“I am truly honored and humbled by this award as it reflects more upon the impact of my leadership rather than one’s accomplishments. My success comes from the incredible talent and dedication of our entire team and my leadership team that helps me to be a better version of myself, especially in a year like 2020. I told my team early in the crisis, ‘Do not allow the weight of this pandemic to change us. When we only look at the challenges, we miss every opportunity that presents itself.’ ”
“My success comes from the incredible talent and dedication of our entire team and my leadership team that helps me to be a better version of myself, especially in a year like 2020.”
—Steven D. Linkous