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Teresa Payne-Nunn
//May 14, 2021
Teresa Payne-Nunn
Vice President and Chief Member Officer
The Executive Leadership Council
What have you had to change during the past year to make sure you were still “serving,” even if the approach had to change?
Before opportunities to serve and mentor others happened organically and impromptu. Conversations ensued in the elevator, in hallways, in the ladies’ room, which sparked the opportunity to engage and have discussions about serving. Given those impromptu situations didn’t exist, I had to be more deliberate. I found myself connecting with others via social media that led to those connections and opportunities to serve. Given travel and commuting weren’t considerations, I had time to do more with the non-profit organizations I’m involved with and I now have a few more mentees.
What about your leadership style has helped grow your career and how have you had to change your leadership role/style during the past year?
My leadership style is inclusive and collaborative, focusing on people’s diverse perspectives, expertise and experiences and unique strengths. When you listen to people and encourage them to contribute their strengths, they strive to achieve the unimaginable, which drives creativity and innovation. My approach changed during the pandemic. Because you get to know people and bond through informal conversations and where great ideas are born and shared. We created weekly “Check-Ins.” People shared how they felt, what they were doing to cope and what happened in their lives the previous week.
