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As a registered nurse at  Sinai  Hospital of Baltimore for the past 16 years,  Maricel Tovera  puts her patients first every day, every time. “Our patients come here when they are sick,” she said. “They depend on us for everything – for medical care, to be their advocate for mental support. I take great pride in my job.”

Tovera  created a system of placing signs in patient rooms that have the names and photos of all the nurses and health care providers. She also writes a welcome letter  to all the patients and families discussing  the hospital, best places to park, best places to eat, where to get certain things and help them understand what to expect during their stay.

As the co-chair for the hospital’s professional development council, she helps to plan several activities including helping nurses get needed certifications and  clinical achievement days to showcase  evidence-based projects they are working on. She also serves as  chair of the journal club which discusses new articles to keep staff up to date on best practices and chairperson of the recruitment and retention team for Sinai Hospital 3 East.

“My most significant accomplishment is when I see patients and their families satisfied with the care they received from my team and me,” she said. “For them to say ‘thank you’ to me and to see them thriving and being well is far and away the best part of my job.”

This is a winner profile from The Daily Record's Health Care Heroes awards. Information for this profile was sourced from the honoree's application for the award.