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CareFirst, Headway collaborate to enhance mental health care system

CareFirst BlueCross BlueShield, the largest not-for-profit health plan in the mid-Atlantic region, Tuesday announced a collaboration with Headway, a tech-enabled company that expands access to in-network mental health care by removing barriers faced by providers, payers, and the people they serve, to support CareFirst’s mental health care system.

CareFirst identified the opportunity to better enable independent providers through technology and launched a search for this critical capability late in fall 2021. This initiative with Headway will bring a technology-first approach to CareFirst’s services, eliminating obstacles to providing and accessing behavioral health while delivering quality, easy-to-access mental health care for all members.

Headway’s secure online platform is available to CareFirst’s network of mental health providers at no cost and will enable efficient scheduling, billing and more. This allows providers to focus on quality care delivery, rather than administrative tasks. In turn, a better supported practitioner network creates a seamless experience for members when they connect with a robust network of independent providers or small mental health practices. Members can browse and book appointments with clinicians based on specialty, demographic information, and real-time availability – and obtain immediate price transparency.

Headway is providing options for behavioral health providers to participate in CareFirst networks and all existing CareFirst providers will be given the option to voluntarily join Headway. This collaboration with Headway, launching in August 2022, reflects CareFirst’s commitment to bolstering mental health resources in the mid-Atlantic region by providing more visibility to the resources available in communities to make mental health support more accessible for all.