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Every morning the barista asks me if I would like room for cream and every morning I respond with “an inch.” The point is twofold: Their reaction and the resulting coffee.

Tagged with: coffee customer service

Making sure the prospective employee reads carefully, having current employees vet the candidate and other ideas.

Tagged with: advice employees hiring management values workplace workplace

I recently sat back and decided to explore the inner workings of my iPhone to see what more I could learn about this device that is constantly with me.

Tagged with: advice iPhone organization

Because, in the end he or she can save your company.

Tagged with: advice Affordable Care Act employees employers management values workplace

Who would have thought that we would need to work with young people on how to answer the telephone and have the confidence to pick up that receiver and put it to their ear?

Tagged with: etiquette Marketing phone workers workplace workplace

Why the state Department of Agriculture visited our business and how it could cost us money.

Tagged with: BGE department of agriculture Fees regulations Small business Taxes

Here's how to flawlessly format your print jobs and make it so that the only call you get from your printer is to tell you it’s ready to pick up.

Tagged with: branding documents Marketing printing Small business

A decision to continue to offer health care to employees may not be good for the employees.

Tagged with: advice employee employer management

As an entrepreneur, there really isn’t such a thing as a snow day but we still wish for them. I think it has to do with the kid inside all of us. We still get excited when that white stuff starts to fall, thinking maybe, just maybe we’ll get a few more hours of sleep or better yet, a jump on the day.

Tagged with: business news maryland pets small biz buzz Small business

While 60 percent workers say they don’t need to go to the office to be productive, certain aspects of a standard office are beneficial to new entrepreneurs.

Tagged with: employees entrepreneur entrepreneurship management mobile office smartphones work workplace workplace