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customer feedback

Oct 12, 2016

These ‘Beta Buttons’ can only be found at Marriott’s hotel incubator

Bethesda-based Marriott International Inc.’s flagship brand, Marriott Hotels, is using a new device to solicit feedback from its customers at what it calls the world’s first hotel innovation incubator in Charlotte, North Carolina. The M Beta at Charlotte Marriott City Center gets part of  its name from pre-release testing in software development. Marriott intends to use the hotel [...]

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