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Tag Archives: customer service

About an inch


Every morning the barista asks me if I would like room for cream and every morning I respond with “an inch.” The point is twofold: Their reaction and the resulting coffee.

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Ace Hardware asks ‘Did we wow you?’

“Do you have time to fill out a survey?” I’m at Rommel’s Ace Hardware in Severna Park, loading up on leaf bags. I say yes, expecting them to point to the cash register for the usual online survey, but this one is different.

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