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etiquette

Jun 13, 2013

Calling back to another era

Who would have thought that we would need to work with young people on how to answer the telephone and have the confidence to pick up that receiver and put it to their ear?

May 2, 2013

When hand in pocket equals foot in mouth

Have you been subject to or committed a cultural faux pas when doing business in a foreign country?

Jan 2, 2013

When smoking could be hazardous to your business

I’m still stumped on the best way to respond when I’m with a client and they pull out a cigarette.

Sep 19, 2012

‘e-Mailiquette’ for international correspondence

So much can go wrong in trying to communicate by email within the U.S., and doubly so when communicating via email in another country.

Aug 3, 2012

In India, ‘yes’ oftentimes really means ‘no’

In India, English is widely used, particularly in the business setting, but it can seem like a foreign language. For example, saying the word “no” can be regarded as ...

May 24, 2012

Let it ring?

Imagine that you’ve just arrived to a foreign country to conduct some business. Your feet are swollen from the flight, your brain is foggy from the jet lag and your stomach is unsettled from the unusual food. It’s nearly the end of the workday and the pleasantries are over — you’re finally in a serious […]

May 10, 2012

Tripping on global etiquette

I’m a lucky person. I landed a job I love. I help nurture businesses that are trying to sell their goods, services and technology in a country of more than 1.2 billion people. It takes about 20 hours to fly there, and once you land you’re 10.5 hours ahead of Eastern Standard Time. India is […]

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