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Tag Archives: small biz buzz

The 3 things I learned when I met Tony Hsieh (access required)

Meeting Tony Hsieh was one of the highlights of my professional career. Most people have heard of Zappos and some have even read Tony’s book, Delivering Happiness, but few get a chance to spend the afternoon hearing about how it all happened. So, I wanted to jot down what Tony taught me immediately – and share it with you.

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Skills gap? Grow your own (access required)

If you're a small-business owner who is having difficulty finding key talent, you're not alone. Despite high unemployment, there is a shortage of qualified people in a wide range of occupations in the Baltimore area and across the country. Several key trends suggest these skills gaps are going to get worse.

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It wasn’t what he said … (access required)

We were on the brink of litigation. Our next step was to file suit, and we were deep in the midst of our “speak now or forever hold your peace” meeting. I had laid out the costs, possible repercussions, the risks and the chances for success. In other words, we had finished the lawyer-speak part of the meeting. We were now at what I think of as the really productive part – the part when we speak like real people.

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Snow Day for an Entrepreneur (access required)

As an entrepreneur, there really isn’t such a thing as a snow day but we still wish for them. I think it has to do with the kid inside all of us. We still get excited when that white stuff starts to fall, thinking maybe, just maybe we’ll get a few more hours of sleep or better yet, a jump on the day.

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