TUWANDA JACKSON

Baltimore Medical System

For more than a decade, Tuwanda Jackson has worked to connect patients and families with essential healthcare resources and information. A certified medical assistant at Baltimore Medical System, Inc., Jackson has built her work around a commitment to improving the health and well-being of Baltimore’s communities through education, compassion and meaningful engagement. Colleagues describe her as someone who goes beyond the expectations of her role to ensure individuals understand their health and feel supported as they navigate the healthcare system. She recognizes that care does not stop at the clinic door, and she cultivates relationships so patients and community members feel comfortable asking questions, seeking help and accessing care.

Jackson actively takes part in community outreach that brings health education and resources directly to Baltimore residents. Through health fairs, community events and direct engagement, she educates individuals about preventive care, chronic disease management and available services, making health information accessible so people can make informed decisions and move through healthcare systems with the support they need.

What distinguishes her efforts is a relationship-driven approach. Rather than simply sharing information, Jackson earns the trust of those she serves. Patients feel at ease approaching her because she communicates with empathy, and her ability to connect on a personal level allows her to effectively communicate health information and encourages them to take an active role in their care. Her outreach is also rooted in community understanding. She meets patients where they are, both culturally and emotionally, and adapts her communication style so the information is useful.

The results have reached patients and the broader community alike, strengthening the connection between Baltimore Medical System and the communities it serves. Patients rely on her because she listens carefully, explains information clearly and helps them navigate their healthcare journey, and that rapport has increased engagement in preventive care.

 and improved their confidence in managing their own health.

Throughout, Jackson’s goal has been to ensure that patients and community members have the knowledge, resources and support to take control of their health, an aim she has realized through steady engagement and patient education that makes care more approachable for many who might otherwise feel disconnected from the system.