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Petalo.ai launches to improve senior health technology
Petalo.ai, a voice-first customer engagement platform that increases customer satisfaction and dramatically improves staff efficiency, announced its launch Wednesday.
Founded by senior care industry veterans Camille Roussel and Jason Gottschalk, the Rockville-based company uses its namesake platform to engage residents with seamless and personalized interactions.
The platform enterprise solutions include:
- A mobile application for caregivers to triage assistance requests
- A management dashboard with key performance indicators
- An intuitive voice-first artificial intelligence for resident, guest and family interaction
Residents can instantaneously communicate requests to staff, access information on community’s services and staff, and get up-to-date listings for events and menus. Petalo engages with guests more quickly and accurately than other traditional methods. The immediate feedback provides faster response times and greater peace of mind, increasing customer satisfaction.
Petalo delivers real-time information ensuring staff is informed with the latest requests and empowered to prioritize their workflows. Rather than walking blindly into resident rooms, staff arrived equipped to deal with issues on first contact. The care team shares a common view of requests, which allows them to engage in decision making and triage instead of feeling micromanaged by the systems around them.
