COVID-19 has shifted how companies have conducted business, requiring agility amid uncertainty. While Lynda Ellis, CEO of Capitol Concierge, has always believed in transparent leadership, she has made it a priority to communicate company goals and provide unwavering support.
“During these challenging times, employees have real fears and they look to you for a sense of security and to be reassured that they aren’t alone. You must openly hear their fears and concerns and serve as a calming influence by lending a virtual hand to walk them through
the turbulence,” Ellis said.
“Agility is vital to an organization and the pandemic reinforced our standard of being ready to transform to meet client needs and the market changes,” she said.
Ellis was born and raised in Las Vegas, Nevada, where she developed a passion for superior customer service at an early age. After spending more than 25 years in instructional technology, Ellis joined Capitol Concierge in 1998. In 2007, she purchased the company. Since then, she has guided the company with her passion for service and trademark enthusiasm. Ellis believes that honest, open and fluid communication is vital to maintaining stable ground for which employees stand and serve clients.
She has been named CEO World Award’s “Female CEO of the Year, Hospitality, Travel and Recreation”, Golden Bridge Award’s Gold Winner “Women Executive of the Year”, Enterprising Women Magazine’s “Enterprising Women of the Year”, and Smart CEO’s “Future 50 Award”, among many others.
“I am honored and humbled to be recognized by The Daily Record as a Most Admired CEO honoree. I am very fortunate to work with an incredibly supportive and talented team who inspire me every day. I share this achievement with them for their commitment to the success of Capitol, each other, and the community,” Ellis said.
“Agility is vital to an organization and the pandemic reinforced our standard of being ready to transform to meet client needs and the market changes.”