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Experiencing the Southwest experience

Experiencing the Southwest experience

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You know how sometimes you know something, intellectually, but then you experience it — and you REALLY know it?

That happened to me this past weekend when I flew Southwest from BWI to Dallas.

I’ve flown Southwest before many times, but always on non-stops. These two flights had stops in Birmingham, Ala. We didn’t have to change planes, but we dropped off and picked up.

I know (and Lord knows have edited thousands of stories that say) how quick Southwest’s turnaround time is; that it’s one of the biggest ingredients to its success. But watching it in action is pretty impressive.

We weren’t on the ground in Birmingham for more than 30 minutes. Passengers get off; the flight attendants count the remaining folks and clean up; passengers get on; plane pushes back.

Striking to experience, even though it was something I already knew.



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