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Rallying for raises
Cannery workers, bartenders in hole-in-the-wall taverns, employees of movie and drive-in theaters … know what they’ve got in common?
The power of goals
What to do when the initial enthusiasm fades and we hit obstacles and results that don’t come as fast as we would like.
‘Dear’ Generation Y, We should talk…
Before we just hand over the reins there are a few things you should know.
With social media and HR, more than 50 shades of gray
Had the person posting been one of my employees, I likely would have fired her.
The return of common courtesy
Why treating people with courtesy and respect is an overlooked attribute of great leadership.
Fit to be hired
You believe the job interview has gone pretty well so far. And then you’re hit with these odd questions.
When smoking could be hazardous to your business
I’m still stumped on the best way to respond when I’m with a client and they pull out a cigarette.
Location, location, location
For us, it worked out to have our first business a stone’s throw from our house and no matter what the market research might have said.
Service excellence across the generations
How to implement an effective customer service plan that meets everyone’s expectations.
Are you listening to your employees and making them feel valued?
If you listen carefully, what may have been missed is most employees, especially those on the frontlines, have the answer.
